Returns & Exchanges
Last Updated: 2 October 2026
At Luvè Wears, we want you to feel confident and satisfied with your purchase. If you experience an issue with your order, our team will be happy to assist you in accordance with the policy below.
Exchange Eligibility
An item may be eligible for exchange if:
- It is unworn and unused
- It is returned in its original condition
- All original tags and packaging are intact
- The item has not been altered, washed or damaged
- The exchange request is made within the applicable exchange period
Items that do not meet these conditions may not be accepted.
Size Exchanges
If you need a different size, please contact our customer support team as soon as possible.
Size exchanges are subject to stock availability.
We recommend reviewing our Size Guide carefully before placing your order.
Incorrect or Damaged Items
If you receive:
- An incorrect product
- An incorrect size
- A damaged item
- A product with a manufacturing issue
please contact us as soon as possible after receiving your order.
You may be asked to share:
- Your order number
- Clear photographs or videos of the item
- Images of the packaging where applicable
Our team will review the issue and guide you regarding the next steps.
Non-Exchangeable Items
Items may not be eligible for exchange if they:
- Have been worn or used
- Have been washed or altered
- Are damaged after delivery
- Have missing tags or original packaging
- Show signs of perfume, makeup, stains or other use
- Do not meet the required return condition
Additional exclusions may apply to promotional, discounted or special items where clearly stated at the time of purchase.
Exchange Process
To request an exchange:
- Contact our customer support team.
- Share your order details and reason for the exchange.
- Wait for confirmation and return instructions.
- Send the item back in its original condition.
- Once received and inspected, the eligible replacement will be processed subject to availability.
Please do not send an item back without first contacting our support team.
Return Shipping Charges
Return or exchange delivery charges may apply depending on the reason for the exchange.
If the issue is caused by an incorrect or defective item sent by Luvè Wears, our team will review the case and advise you accordingly.
Refunds
Refund availability and method will depend on the nature of the order and the applicable circumstances.
Where a refund is approved, processing time may vary depending on the payment method or financial service provider.
Color & Appearance
Please note that product colors may appear slightly different depending on screen settings, lighting and photography.
Minor color variation alone may not qualify as a defect.
Final Sale or Promotional Items
Certain sale, promotional or special-offer items may have different return or exchange conditions.
Where applicable, these conditions will be clearly mentioned on the product page or at the time of purchase.
Need Help?
If you are unsure whether your order qualifies for an exchange, contact our team before sending anything back.
Luvè Wears
Phone / WhatsApp: 0300 2105832
Email: info@luvewears.com
Location: Karachi, Pakistan